Support

Last updated: May 21, 2026

Contact Support

For support, email info@bme-llc.com. Please include your company name, account email, the date and time of the issue, the Zoom meeting session if relevant, and any error message shown in the application.

Typical Requests

Desktop recorder installation and permission setup, transcription or summary failures, billing questions, account access, data deletion requests, and security questions.

Removing the Zoom App

Users can remove the Zoom app from their Zoom account in Zoom App Marketplace under Manage > Added Apps. Removing the app revokes future Zoom authorization. To delete stored Youyaku Bancho records, delete sessions in the application or contact support.